We are delighted to announce that SDI19DXB keynote speaker, Jeff Rumburg from MetricNet, will be hosting an intimate and private deep-dive Metrics Workshop the day after the main conference from 9am - 1pm on Monday 21 October.
This award-winning workshop is designed to create a common understanding of the metrics that really matter in IT service and support. Seats at this workshop are limited and on a first-come, first-served basis for a maximum of just 30 delegates. Lunch with Jeff will be included.
To reserve your seat, book your main conference ticket HERE and select to attend the optional workshop.
MetricNet’s award-winning metrics workshop will cover:
The Fundamental Role of Metrics in IT Service and Support
The IT Service and Support Metrics Hierarchy
Tool Download – eBooks of KPI Definitions
The 80/20 Rule for IT Service and Support KPIs
Cost vs. Quality – The Foundation Metrics
Introduction to the Balanced Scorecard
Important IT Service and Support KPI Correlations
The Synergy of Process and Performance
SDI's Global Best Practice Standard
The ROI of IT Service and Support
Setting Performance Targets and Driving Accountability