The only truly dedicated conference for the service desk industry...

Taking place over three days from 16-18 March 2020, SDI20 event will bring together a record number of IT service professionals from over twenty countries and from every industry imaginable. For over three decades, SDI has been making service desks brilliant by bringing the community together to be inspired by each other as well as a brilliant line-up of hand-picked speakers from both inside and outside the world of ITSM. 

With world class keynote speakers, multiple practical breakout tracks, and the IT Service & Support Awards, SDI20 promises something for everyone; leaving delegates brimming with new ideas and best practice knowledge to help solve their organisation’s latest IT service challenges. Be our guest at this unique gathering of service management professionals and discover how brilliant IT service can transform your business.

For every service desk who aspires to be brilliant, this is the one event of the year not to be missed!