SDI Member Case Study: HM Land Registry
HM Land Registry is an organisation that is transforming the way it sees service management. This government department registers the ownership, interests and mortgages and other secured loans against land and property in England and Wales. It also holds one of the largest geospatial databases in Europe. HM Land Registry was also the very first organisation to become a member of the Service Desk Institute in 1989. We spoke to their IT service desk about their approach to Business Relationship Management (BRM) and their journey into agile ways of working.
HM Land Registry’s IT service desk supports over 5000 staff across 14 offices in England and Wales. Their external customers are primarily conveyancers, banks, lenders, solicitors, and property professionals. Citizens also used their public services last year, which include accessing property information and protecting your property from fraud.