Illuminate: Let Leaders Light the Way

Inspiring ideas from the brightest minds

Join the Experience

Ignite: Where Ideas Catch Fire

Connect. Collaborate. Create change.

Be the Spark

Innovation: See What’s Shaping the Future

Explore bold tech and fresh thinking.

Get Inspired

Lead the Future of ITSM

Break free from the daily firefight. Spark is your space to recharge, refocus, and reimagine the way your team delivers service. Trusted by hundreds of service desk professionals from the world’s leading organisations — this is where the next chapter begins.

Conference Schedule

Thursday Friday


08:15 - 09:15	Registration, expo and refreshments View details Registration, expo and refreshments 08:15 - 09:15
09:15 - 09:30	Welcome to the SDI Conference! View details Welcome to the SDI Conference! 09:15 - 09:30 David Wright 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Paul Rodrigues
09:30 - 10:30	KEYNOTE SPEAKER View details KEYNOTE SPEAKER 09:30 - 10:30
10:30 - 11:00	Tea & Expo View details Tea & Expo 10:30 - 11:00
11:00 - 11:45	Keynote - Mark Boyer "Why Great Service Desks Shouldn't Exist" View details Keynote - Mark Boyer "Why Great Service Desks Shouldn't Exist" 11:00 - 11:45 Mark Boyer
11:45 - 12:15	Headline Sponsor View details Headline Sponsor 11:45 - 12:15
12:20 - 12:50	Breakouts View details Breakouts 12:20 - 12:50
12:50 - 13:50	Lunch and networking View details Lunch and networking 12:50 - 13:50
13:50 - 14:20	Breakouts View details Breakouts 13:50 - 14:20
14:30 - 15:00	Breakouts View details Breakouts 14:30 - 15:00
15:00 - 15:30	Breakouts View details Breakouts 15:00 - 15:30
15:40 - 16:10	Breakouts View details Breakouts 15:40 - 16:10
16:15 - 17:00	Keynote - Paul Brandvold View details Keynote - Paul Brandvold 16:15 - 17:00 Paul Brandvold

Who's Speaking?

From main stage to breakout sessions — get ready to learn from the best in the industry.

Mark Boyer

Services Operations Director

Softcat

Simon Lara 🇺🇸

CIO

SPS PoolCare

Paul Brandvold

Manager, International Customer Operations

Cegal

Matt Beran 🇺🇸

Host of Ticket Volume podcast

Nikki Saxton-Maund

Digital & Technology Services (DTS) Service Support Lead

HM Courts and Tribunals Service

Joe Byrom

IT Service Operations Manager

Lowell

Sophie Hussey 🇬🇧

ITSM & Leadership Consultant & Mentor

Tarun Dewat

IT Service Support Manager

Sandwell & West Birmingham NHS Trust

TICKETS FROM AS LITTLE AS £279!

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Looking back, Spark 25 was a phenomenal success, surpassing all our expectations! It was a vibrant showcase of innovation and connection, buzzing with energy and inspiration. The positive feedback has been overwhelming, fuelling our enthusiasm for our future conferences. A huge thanks to everyone who contributed to this remarkable achievement!