The Conference for Service Desk Leaders

Tried and tested for over 35 years by thousands of organisations and professionals worldwide, SDI is here to develop, guide and support your service transformation journey.  We’re here to support you in shaping the future of your company’s service wherever you are in the world.

Getting involved with our community is easy:

Becoming an SDI Member is the most valuable way to get the most from our brilliant community.

Explore our Resources to discover a host of content from best practice standards to research reports, or join one of our free virtual events.

Get in touch with the team who are always available for a chat and to help you find ways to overcome your service delivery challenges.

Inspiring events - SDI is renowned for its community led events, inspiring global service desk professionals to be brilliant. Every year we host our flagship event -SPARK - where service desk leaders come to grow, connect, and lead with impact.

SPARK brings together a global community of ITSM professionals for two days of fresh thinking, shared experience, and practical inspiration. Across two days, you’ll hear honest stories, fresh insights, and practical strategies from people who understand the challenges you face — because they’ve faced them too.

Whether you're tackling team performance, navigating change, or looking for new ways to lead with purpose, SPARK gives you the tools and mindset to move forward with confidence.

Expect high-energy sessions, real-world insights, and a vibrant network of peers who truly get it.

You'll leave re-energised, full of ideas to take back to your team, and ready to tackle whatever comes next.